Inside a modern data center, showcasing the intricate hardware infrastructure.
Kinetic IT and ServiceNow Host Roundtable on AI Powered Service Management
Kinetic IT and ServiceNow recently co-sponsored an iTnews executive roundtable in Sydney. The event focused on AI powered service management, exploring its role in unifying service ecosystems and automating workflows. Discussions took place at O’Bar and Dining on March 9, 2026, at 11:06 AM.
What Happened
The iTnews executive roundtable event was held at O’Bar and Dining in Sydney. This Kinetic IT roundtable with ServiceNow took place on Mar 9 2026 11:06AM. Kinetic IT and ServiceNow served as the sponsors and hosts for the executive gathering.
Details From Sources
The core purpose of the roundtable was to explore how AI powered service management can transform IT operations. Specifically, discussions centered on its ability to unify service eco-systems, automate workflow, and create a seamless end-to-end service experience. Attendees at the event, as reported by iTnews (Source), included Jihad Zein (Toll Group), Lara Vandersluis (Kinetic IT), Francis Mason (Ausgrid), Phillip Good (Essential Energy), Hugh Creighton (ServiceNow), Riyaz Sameem (DPV Health), Velvet-Belle Templeman (iTnews), Sossan Taha (Mission Australia), Gemma Williams (Sydney Airport), and Dan Spada (Kinetic IT). The integration of ServiceNow AI solutions was a key component of these discussions, highlighting advanced capabilities for modern service delivery.
Why This Matters
Discussions at the roundtable are significant for the IT sector. They addressed the potential of AI powered service management to enhance critical aspects of IT services. This includes unifying systems, automating processes through IT workflow automation, and improving user experiences. The practical applications for refining the overall enterprise service experience were a central theme.
Background Context
Specific historical or company background information beyond Kinetic IT and ServiceNow’s role as event sponsors is not available in the provided sources.
Industry Reactions
The provided content does not include explicit industry reactions or quotes from the participants.
Future Implications (SPECULATIVE)
Based on the roundtable’s discussions, the future implications explored involved the potential for AI powered service management to drive more unified service ecosystems. This could increase the automation of workflows within IT. The ultimate goal is to deliver enhanced and seamless end-to-end service experiences. These represent potential outcomes and topics discussed at the event rather than confirmed developments.
Conclusion
Kinetic IT and ServiceNow brought together industry leaders to discuss the transformative potential of AI powered service management. The event reiterated a focus on improving service delivery through system unification and process automation.
FAQ
- Q1: What was the focus of the Kinetic IT and ServiceNow roundtable?
A1: The roundtable focused on exploring how AI powered service management can unify service eco-systems, automate workflow, and create a seamless end-to-end service experience. - Q2: Who sponsored the iTnews executive roundtable?
A2: The iTnews executive roundtable was sponsored by Kinetic IT and ServiceNow. - Q3: Where and when did the roundtable event take place?
A3: The event took place at O’Bar and Dining in Sydney on Mar 9 2026 11:06AM. - Q4: Which organizations were represented at the roundtable?
A4: Organizations represented included Toll Group, Kinetic IT, Ausgrid, Essential Energy, ServiceNow, DPV Health, iTnews, Mission Australia, and Sydney Airport.
